Immigration sponsorship is not available for this positionResponsibilities: • Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform; • implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing; • design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics; • optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events; • and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.