Principal Customer Success Manager - Veza

Role Scope• Own a portfolio of approximately 8-10strategic enterprise customers • Operate within a high-touch engagement model where depth of partnership is prioritized over volume • Engage regularly with CIO, CISO, and senior technology leadership • Directly influence renewal outcomes, expansion opportunities, and executive satisfaction • Support customers operating in complex, highly integrated environments • Identify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigation Core ResponsibilitiesExtreme Ownership of Customer Outcomes• Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer.